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4 months ago Updated
Summary: This article outlines everything you need to know about our pay out system, including how to set up your pay out profile and choose the pay-out option that best suits your needs.
Our pay out experience provides Authors with access to a wide range of payment options, flexibility, smooth transfers and potentially low fees. Our goal is to support our Author community with a positive pay out experience to help them succeed with their creative endeavours.
We have opted to include a wide range of pay out options to best support our Authors, as not everyone’s preferred method will be the same. The system provides all the common pay out methods such as Mobile Money, PayPal and bank transfers, as well as additional options for Local Currency payments.
We also wanted to simplify the pay-out process and give our Authors the ability to self-serve when making changes to their account details. For example, Authors can add or update a new Pioneer account in the same way as other pay out methods, reducing the need to contact Author Support.
In summary, the pay-out system offers a range of benefits to our Authors including:
To make sure we can process your payments you will need to set up your pay out details before the 8th of the month. Otherwise your payment will be processed the following month.
To set up your details, follow these steps:
Make sure that your account holder name and address match the details on your pay out account, as well as on your UCONNECT account. Payments to another person are not allowed. If these details don't align, we may not be able to send your pay out.
UCONNECT now offers bank transfers into 120 currencies, 83 of which are transferred via local routes called International Automated Clearing Houses (IACHs). These are cross-border transfer services that enable electronic transfer payments using your local currency. This means faster pay-outs and fewer fees.
If your bank account is in your country’s local currency, you will receive a same-currency transfer. This means that foreign exchange charges will not be applied by your bank, and you can better predict the final amount you will receive.
Landing times for local currency payments are typically within 1-2 business days, as opposed to 5 business days with the SWIFT network.
Please note: You must ensure you are entering the country of your bank account.
Receiving your money through a Money Transfer provider, such as Wise and Pioneer, is one of the many ways you can be paid in our system.
A Money Transfer provider is a way for Authors to receive pay-outs in the United States dollar (USD) or in euro (EUR).
Our pay out provider facilitates a transfer into a receiving account for a particular currency which enables us to support many other payment methods as well as support other money transfer providers (in addition to Pioneer).
In order to set up a transfer via Pioneer or any other US transfer provider, you will need to follow the below process. Please note, you will be required to provide your virtual routing account information to receive your funds.
Log into your Pioneer account:
Once you have these details, set up your UCONNECT Author pay out method:
If you would prefer to be paid via PayPal, select PayPal on the 'Select Payment Method' page and enter the email address of a valid PayPal account.
Please note that all PayPal payments are sent in USD.
If you need to change your details and delete a PayPal account, there is a ‘delete’ option on the right hand side.
You can find out more about PayPal's consumer fees for receiving money internationally or domestically here.
Please note: PayPal does not currently operate in Russia, Belarus, Ukraine and a number of other jurisdictions.
Please contact PayPal if you are unsure about whether pay-outs to your country are supported. 
Yes.
If you have selected PayPal, Stripe your payments will automatically be processed in USD.
If you would prefer a bank transfer, but are not in the USA and still want to receive USD, you will need to use a Money Transfer Provider that offers a virtual US routing account, such as Pioneer or Wise.
No. As your Market and Elements earnings are separate payments from different entities, and paid on different days, we cannot combine these payments. You will continue to receive one payment from Elements and another payment from Market.
You can change your pay out method, but you can only nominate one method which will apply to both your Elements and Market pay out.
For both Elements and Market, if you already have an existing account, then you can change your details at any time up until the day before pay day up until the 14th of the pay-out month.
Changes made on or after processing days (15th for Market) may not go into effect until the following month’s payment cycle.
Pioneer does not appear as a separate option on the Pay-out Methods page, however, it is listed under the Bank Transfer option.
In order to set a bank transfer via Pioneer, you will need your Pioneer account information. Then follow the steps as outlined in the section:
Local currency conversion is done by our payment provider:
This also protects you against landing fees as payments sent via local (IACH) routes do not incur these fees. Note that landing fees may still appear for SWIFT transfers, where any receiving fees are applied by your bank and are outside our control.
In comparison, MTP withdrawals in a different currency (e.g. USD) may be subject to conversion fees from both your MTP and your bank. Landing fees are also more likely to happen. We encourage our Authors to evaluate PayPal, Pioneer and bank fees so you can choose the option that best suits your needs.
You’ll still be paid on the 15th of each month if you have earned more than the minimum payment threshold of $50.
You should receive payment within 1-3 business days of our pay out date.
However, delivery times may vary depending on the method of payment and your location. First time payments (via our payment system) may also take longer due to compliance requirements. So, for example, a first time bank transfer to certain countries can take up to 10 business days, and a first time Pioneer payment may take up to one week.
Before you receive your pay out, you may be required to provide documentation such as proof of income for compliance reasons. If this happens, your earnings statement may be sufficient proof.
If you are based in Bangladesh, and have chosen a direct Bank Transfer, you may be required to fill out a Form C and provide this to your bank. This ensures that your bank is aware that you are receiving an international payment.
We are pleased to be able to provide the following payment options at low cost.
Please note: not all options are available to all authors and may depend on your location and financial institution.
Method
Price Per Payment (USD)
Bank Transfer to Australia, Canada, USA
$1.00
International ACH bank transfer
$3.00
SWIFT Bank Wires
$9.00
USD to USD SWIFT Wires
$25.00
PayPal
No additional fees, PayPal fees apply
* For a US money transfer, the cost per payment will depend on the payment provider. For example, Pioneer charges approximately 0 -1% of the deposited amount (it depends on the country in which you hold your bank account). Refer to your Money Transfer Provider for details.
There is a $50 minimum pay out amount (for each of the pay-out methods). If you don't reach the $50 minimum within the month, we will withhold your monies until you reach the minimum.
A Form C is also known as an "International inward remittance" form. We have been advised that a Form C is required for all ICT (Information, Communication, Technology) transfers to Bangladeshi banks. UCONNECT payments are classed as ICT transfers, so if you are nominating a bank transfer to a Bangladesh Bank you will need to submit the Form C to your bank.
Check that all your details are correct (and that you have listed valid account details). We ask that you take into account the estimated delivery time as outlined aboved.
Once you’ve confirmed your details and checked the delivery estimate, you can raise a contact us.
A Foreign Inward Remittance Certificate (FIRC) is a document that acts as proof of a foreign transfer to India. Please note that we are not able to provide FIRC Documents to authors.
If you require a certificate, please reach out to your beneficiary (receiving) bank. While setting up your payment profile and choosing your Currency, please consider whether the availability of FIRC documents impacts your setup. Your bank may not be able to provide FIRC documents for all currency transfers.